Privacy Policy

Last updated: 21/08/2025

This Privacy Policy explains how Westline Electrical Services Pty Ltd (trading as Westline Electricians Perth, Westline Electrical Services & Westline) collects, uses & protects personal information. We follow the Privacy Act 1988 (Cth) & the Australian Privacy Principles (APPs). By using our website or services, you agree to this Policy.

1. Who We Are

We are Westline Electrical Services Pty Ltd, a Western Australian owned electrical contracting company trading as Westline Electricians Perth, Westline Electrical Services & Westline.

2. What We Collect

We may collect the following information:

Name, address, phone number & email.
Job details including Site address & access notes.
Emails, enquiries, reviews or other communications.
Technical data such as IP address, browser type, device info & cookies.
Call data such as date, time & duration. Calls may be recorded for training & quality.

3. How We Collect It

Directly from you by phone, email, forms or in person.
Automatically through cookies & analytics when you use our website.
From authorised representatives acting on your behalf.

4. Why We Use It

We use information to:

Quote, book & complete jobs.
Communicate with you & manage accounts.
Meet safety & legal obligations.
Improve our services & website.
Send updates or marketing where you have not opted out.

5. Comments, Media & Embedded Content

When comments or reviews are left, we collect the data shown in the form, plus IP & browser info for spam checks.
An anonymised hash of your email may be sent to Gravatar to check use. Their privacy policy applies.
Uploaded images should not include location data (EXIF). Visitors may download location data from photos online.
Embedded content (like videos, maps or posts) acts as if you visited that other site & may track you.

6. Cookies & Analytics

Our site uses cookies to remember preferences & improve performance.
You can block cookies in your browser but some features may not work.
We may use tools such as Google Analytics or Ads which set their own cookies.

7. Sharing of Information

We may share information with:

Subcontractors & suppliers helping us complete work.
IT providers such as hosting, email & spam filters.
Insurers, regulators or legal authorities where required.
We do not sell or rent personal information.

8. Overseas Disclosure

Some providers may store or process data overseas. We take steps to make sure they handle it in line with Australian privacy law.

9. Security

We take reasonable measures to protect your personal information from misuse, loss & unauthorised access. No system is 100% secure. If a notifiable data breach occurs, we will act in line with Australian law.

10. Access & Correction

You may request access to the personal information we hold about you. You can also request corrections if details are wrong or incomplete. Proof of ID may be needed.

11. Retention

We keep information as long as necessary for business, legal or safety reasons. Comments & metadata may be stored to help identify future comments.

12. Marketing

We may send service updates or promotions. You can opt out anytime by contacting us or using unsubscribe links in emails.

13. Complaints

If you have a concern, contact us. We will respond within a reasonable time. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au
or 1300 363 992.

14. Changes

Westline may update this Privacy Policy at any time. The latest version will always be published on our website.

15. Contact

Westline Electrical Services PTY LTD

Phone: (08) 9220 5201

Email: [email protected]

Address: 215 Stirling St, Perth, WA, 6000